IFAS Troubleshooting

The Technical Assistance Center is responsible for IFAS operation throughout Shasta County. Before you open a case with the TAC please review the Knowledge Base articles below.

030800 INSIGHT: Error Message When you Logon to IFAS Insight
030801 INSIGHT: IFAS Insight Hangs After User Logon
030802 INSIGHT: Insight Behavior is Unexpected After Illegal Operation Error
030803 HOWTO: Verify IFAS Insight Application Software Version(s)
030804 HOWTO: How to Obtain the Latest IFAS Insight Service Pack
030805 INSIGHT: Unable to Run Insight Application After Network Changes
030806 INSIGHT: Async Select Error
030807 INSIGHT: CDD Reports May Fail to Execute

Can't connect to IFAS after XP update/upgrade: If you just installed XP, XP SP2, or enabled the XP Firewall feature and now can't connect to IFAS, download the instruction document (Word)

IFAS Connection Problems: Troubleshooting Procedure (Word)

CDD "RPC Timed Out" Problem: If you are experiencing "RPC Timed Out" problems with Insight/CDD 4.1 when running certain CDD reports, follow this procedure to update your Windows Registry to increase the time out allowance. This change is not required for IFAS.net-only users. download instructions for fix for CCD (PDF)

What to do before contacting us

If you are experiencing a slow response from the application collect the following information before opening a case with the TAC.

Which IFAS jobmask or CDD report is having the problem?
How long does it take for the job or report to complete?
How long does it normally take for the job or report to complete?
Take note of any other relevant information or error messages.

For problems that can not be resolved using the Knowledge Base be prepared to answer the following questions when opening a case with the TAC:

Have you rebooted your PC? Does the problem presist after doing so?
Are other people at your site having the same problem?
Can you access the Internet? Can you send and receive email?
Do you have the latest IFAS Insight Service Pack installed? Review the following article for more information on IFAS Insight Service Packs, click on the following article number to view the article in the Knowledge Base: 030804 How to Obtain the Latest IFAS Insight Service Pack

Understanding Passwords

Passwords expire every 13 weeks (91 days) late on Wednesdays, beginning at about 5:00 PM. If you are normally logged out and gone home by then, your password will need to be changed first thing Thursday morning.

Password Rules:

Passwords must be 6 to 8 characters long.
3 of these characters must be different from the last password.
At least one character must be numeric.
At least 2 must be alphabetic.
All alphabetic characters are lower case.

If you wish to change your password before it expires, please call the Help Desk to have your password reset to the default. Do NOT use the Insight File>Special>Change Password function since it does not work for our IFAS unix passwords.

IFAS PC Requirements

Recommended IFAS PC specifications for PCs that will use IFAS 7i:

Windows 2000 (Windows ME and 95 are NOT supported).
Pentium 800Mhz or higher.
256 MB RAM.
1 GB free disk space.
17" 1024x768 monitor.
Internet Explorer 5.5 or higher.
Minimum IFAS PC specifications:
(Note: NOT suitable for IFAS 7i users).
Windows 98 (Windows ME and 95 are NOT supported).
Pentium 400Mhz.
64 MB RAM.
200 MB free disk space.

PLEASE NOTE! We are not able at this time to support the use of IFAS Insight thru any type of third party PC firewall software. You must disable any firewall software running on your PC before installing or using IFAS!

IFAS Printer Requirements

Minimum IFAS Laser Printer (for IFAS standard and CDD reports).

HP LaserJet P3005dn Printer (duplex, 30ppm).
Minimum 64MB memory.
Minimum HP JetDirect internal (or external) print server is required.

Caution! Other brands of printers such as Canon (other than the Canon ir5000), Konica, Xerox, etc. are NOT recommended for IFAS standard reports. These other brands of printers have NOT been tested with IFAS, and may not work correctly or require additional equipment (such as an HP JetDirect 300x external print server) for use with IFAS standard reports.

Minimum IFAS Forms Printer (for POs and Invoices).

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Shasta County Office of Education
1644 Magnolia Avenue
Redding, California 96001-1513
Phone: (530) 225-0200

Fax: (530) 225-0329