Hotline - Shasta County Office of Education

Office of Education
Mission To be leaders in educational excellence, offering support to schools and community to ensure Shasta County students receive a quality education preparing them for high school graduation and success in career and college.

Core Values Service to and engagement of school districts, community partners, and each other for the benefit of all students Hopeful and helpful Aspire to improve and innovate Shared humor and joy Trustworthy Attract, hire, and retain the best employees
Shasta County Schools
Shasta County, a region full of natural resources, none as important as our children. In the north state we take our education seriously; constantly striving to develop lifelong learners by ensuring access to quality education; teaching every child every day so that they can succeed in tomorrow’s world.

Our County's commitment is embodied by the Shasta Promise: Every student in Shasta County will graduate prepared for education beyond high school. Those students who complete minimum college preparatory or community college transfer requirements will receive guaranteed admission from all of the participating institutions of higher education.
Programs & Services
- Early Childhood Services
  Preschool, QRIS, Resource & Referral
- Student Programs
  Independent Study, Special Education, Excel Academy, Juvenile Court School
- Youth Support Services
  Expanded Learning - Project SHARE, Foster Youth Services, Tobacco Use Prevention, Education for Homeless Children
Calendar
- Professional Development
  We provide high quality professional development and resources to help our districts develop effective instructional systems that allow our students to thrive academically.
- What We Do?
  Ensure Shasta County students receive a quality education preparing them for high school graduation and success in career and college.
- Schreder Planetarium
  Participants are transported through the solar system to far away galaxies. Engaging programs blend science, technology, engineering, mathematics and imagination.
- Who We Work With?
  Partnering with local superintendents, we developed unified goals centered on collaboration and support for all 25 school districts in Shasta County.
Instructional Services
- Professional Learning and Leadership Support Services
  Our purpose is to provide high quality professional development and other resources to help our districts develop effective instructional systems that help our students thrive scholastically. We also provide Preliminary and Clear Administrative Services credentials, leadership development and technical services to local schools and School Leadership Teams.
- Early Childhood Services
  We provide quality early care and education programs, resources and supports for children & families, and their teachers or care providers.
  
  Student Support Services
  Supporting alternative education; special education; foster and homeless youth; after school; supplemental tutoring; and School Attendance Review Boards.
Administrative Services
- Business Services
  Provide fiscal & operational services to our district partners, internally for SCOE programs, as well as processing payroll for the county schools
- Human Resources
  Provides support within the realm of recruitment, retention, relations, and benefits.
- Information Technology
  Acts as the K12 High Speed Network node site for the county
- Transportation
  Transports our county's precious cargo to and from school each day

Information Technology

Maintenance Calendar

Web Help Desk Requests

Great News!!! The IT department has been working diligently on implementing a new ticket system. One of the many benefits of the new system is an online portal which we are hoping you will come to love. We have been able to incorporate the Finalsite form directly into the portal.

Once you have Logged into the portal using your standard log in credentials, use the chevrons to select the appropriate options. We have simplified the selections into two categories, which will expand as we bring more and more components on line.

Request Types:

Human Resources with additional breakdown for new employee, intern, PSA and substitute
Information Technology with additional breakdown for changes, orders & requests, and problem

Depending on your request, the system will prompt you with a variety of information. Please provide as much information as possible, including screen shots of errors, etc. We will be fine tuning our portal access over the next couple of months.

It is the Manager/Supervisor's responsibility to initiate not only the creation of an user's account and related access, but to terminate their accounts as well as their access.

Please submit a hotline request noting the system and individual you are requesting access for. Based on the system and / or access requested, you may be sent a user access form to complete.

The History tab on the Portal provides information on all of your previously submitted tickets.