Family & Community Support Services

The Family and Community Support Services Division is centered around families, children, child care providers and local agencies. We have the expertise to help you find a quality child care setting, to connect you to programs that help cover child care costs and to provide your 2.9-5 year old with a quality preschool experience. For over 30 years parents and children have counted on us to assist them in finding child care, applicable resources and to provide detailed information that meets the family’s needs. Our child care provider community looks to us for education, training and support whereas local agencies network with our programs to provide comprehensive family services.

Portrait of Lori Harrison

Lori Harrison - Director


Portrait of Cassy Leggett

Cassy Leggett - Supervisor

Alternative Payment Program (Shasta & Tehama County)

The Certificated Child Care Programs assist eligible families in paying for child care services for children up to age thirteen. Children may be served beyond age thirteen if there is a documented special need. Families must meet income eligibility guidelines, work or live in Shasta and Tehama County and need child care because they are working, seeking work or enrolled in an approved education or training program. Help with child care may also be available for families who are seeking permanent housing, working with Child and Family Services toward reunification or if a parent is ill and needs child care for part of the day (must be verified by a doctor).

Eligible families may choose either a licensed child care center or preschool, a licensed family day care home or a "TrustLine" registered licensed exempt provider.

General Alternative Payment Program (Shasta & Tehama) is available to any parent who is income eligible and needs child care while they are working, seeking work, attending an approved education or training program, seeking permanent housing, are incapacitated or referred by Child and Family Services.

CalWORKS Stage I Child Care Program (Shasta) is a Health and Human Services Child Care Program for parents participating in Welfare to Work activities and are referred from the CalWORKS Program.

CalWORKS Stage II Child Care Program (Shasta & Tehama) is available to parents who have received TANF benefits for themselves and their children in the past twenty-four (24) months prior to the application and need child care for working, seeking work, education or parental incapacity.

CalWORKS Stage III Child Care Program (Shasta & Tehama) is available to parents who are enrolled in Stage II at the time the twenty-four (24) months of eligibility in Stage II has expired.

California Childcare Initiative Project ( Shasta & Tehama County)



The California Child Care Initiative Project (CCIP) is designed to increase the supply of licensed, quality child care. The Initiative works through existing nonprofit community-based child care resource and referral agencies (R&Rs). Since 1992, CCIP has targeted its recruitment and training to meet the changing child care needs of the parents served by the R&Rs.



Included in the CCIP Program are:
  • Educational Incentives for child care providers
  • Training and Support
  • Home Visits
  • Assistance with licensing

Tehama CCIP Training Calendar
Shasta CCIP Training Calendar

For more information contact Michelle Mills (530) 225-2996 or


California State Preschool Program (Shasta County)

Our Early Childhood Services California State Preschool Program is now enrolling for Full and Part day preschool programs located at several locations in Shasta County! Children who are between the ages of 2.9 and 5 years (not eligible for kindergarten) old will have a quality preschool experience for up to 3-8 hours per day. We look forward to serving your family in our preschool programs. If you are interested in enrolling your child, complete the application online and click the submit button located at the bottom of the page. An Enrollment Specialist will contact you to set up an appointment. If you have any questions contact us at 530-225-2999. See you in Preschool!!


Eligibility Wait List (Shasta & Tehama County)

The Eligibility Wait List is a waiting lists for the Alternative Payment Program, Shasta California State Preschool and Tehama County FCCHEN programs. These programs provide financial assistance towards the cost of child care for eligible families. Families who have the lowest income and have been on the wait list the longest are served first, unless a referral is received from Child Protective Services for a child who is at risk of abuse or neglect. Those families are always served first. The wait varies. Unfortunately it is not possible to give you an approximate time. Enrollments are only made when funding becomes available or when there is an opening in a subsidized child care program.

Placement on the eligibility list is not a guarantee of services.

Shasta County Child Care Application


Tehama County Child Care Application


Resource & Referral (Shasta & Tehama County)

Searching for child care can be stressful. Believe in yourself and understand that as a parent, you are best able to evaluate and choose care for your child. Resource and Referral is here to assist in your evaluation.

The process begins with a phone call to Resource and Referral at Shasta (530)225-2999/Tehama (530) 529-3131. To determine your child care needs, we will conduct a short telephone interview with you. Information needed includes:

  • the location where child care is needed
  • what child care option will work best for your family
  • how soon you need care, and
  • specific needs which may affect your child care search

Once we have your information, we access our child care database and identify child care providers within Shasta and Tehama County who may meet your specific child care needs. We can provide the referrals to you via e-mail, fax or mail.

In addition, we will also review:

  • the process for finding child care, and
  • how you can evaluate the quality of a child care provider

If for any reason the referrals provided to you do not meet your needs, you are welcome to call back for an expanded or revised search.

A referral is NOT a recommendation. It is important to note Child Care Referral & Education only makes referrals, not recommendations. We rely on the child care providers to provide us with up-to-date information. As such, we do not guarantee the accuracy of the provider information in our files. We do not license, endorse, or recommend any particular provider, nor do we make any judgement about the quality of care given by any provider. Consequently, we urge you, as the parent, to interview a provider and check the provider's references carefully before leaving a child in that provider's care.

As a parent, you have the right to get information about any substantiated or inconclusive complaints about a child care provider that you select for your child. This information is public and you can get it by calling the local licensing office-Community Care Licensing at 530.895.5033 or 1-844-538-8766.

Our Locations

Logo for Shasta County Office of Education
Shasta County
43 Hilltop Drive
Redding, CA 96080
Fax 530-2977

Office Hours:
Monday - Friday
8:00 am - 5:00 pm

CCRE logo
Tehama County
409 Walnut St
Red Bluff, CA 96080

Fax 530-529-6631

Office Hours:
Monday-Thursday 7:30 am - 5:00 pm
Friday 8:00 am - 12:00 pm
Closed for lunch 1:00 pm - 1:30 pm